Terms of Service

Cesflo lets an organization define operational processes as a sequence of stages, run instances of those processes, track how long each stage takes against a target, attach resources and costs to a process, record what was actually consumed and spent, and view the resulting performance and financial data through dashboards and analytics. The Service is provided on a subscription basis, with plans that vary by active users, process templates, and monthly process executions, as described on our pricing page.

A subscription belongs to the organization ("workspace") that created it, not to any individual user. A workspace and its data survive an individual administrator or user leaving the organization. Customer is responsible for the accuracy of information provided when creating a workspace, for maintaining the confidentiality of login credentials, and for all activity that occurs under its workspace, including actions taken by users it invites.

An organization administrator is responsible for managing who has access to the workspace, what role each user holds, and for removing access promptly when someone leaves the organization or no longer requires it.

New workspaces receive a full-featured trial period, currently 21 days, requiring no payment method to begin. At the end of the trial, continued use of paid functionality requires an active, paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected at checkout, through our payment processor. Prices, plan limits, and included features are as published on our pricing page at the time of purchase or renewal and may change prospectively with notice; changes do not apply retroactively to a billing period already paid for.

Upgrading a plan takes effect immediately, with no loss of existing data. Downgrading a plan never deletes existing data; it only prevents the creation of new templates or users beyond the new plan's limits until Customer is back within them. If a payment fails, we will attempt to notify Customer and allow a reasonable grace period before restricting access; we will not delete a workspace's data solely because of a payment failure without advance notice.

Customer may cancel a subscription at any time, effective at the end of the current billing period. Except where required by law or expressly stated otherwise, fees already paid are non-refundable.

You agree not to, and not to permit anyone else to:

• use the Service for any unlawful purpose, or in a way that infringes the rights of any third party;
• attempt to gain unauthorized access to the Service, another workspace's data, or the systems or networks connected to the Service;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent applicable law expressly permits this despite the restriction;
• use the Service to store or transmit malicious code, or to conduct load testing, security testing, or automated scraping without our prior written consent;
• resell, sublicense, or provide the Service to third parties as a hosted or managed offering without our prior written consent; or
• use the Service to process data you do not have the legal right to process, including using evidence or geolocation capture features to collect information about individuals without a lawful basis for doing so.

Cesflo is built to give an organization visibility into how its work actually flows: where time goes, what a process consumes, and what it costs, so that the organization can improve its processes. It is not intended, and must not be used, as a surveillance or disciplinary tool against the people who operate those processes.

As between Customer and Cesflo, Customer owns all data it or its users submit to the Service. This includes process definitions, run history, resource and cost records, evidence, and any other content it provides ("Customer Data"). Customer grants Cesflo a limited license to host, process, and display Customer Data solely to provide, maintain, and improve the Service, and as otherwise described in our Privacy Policy. Customer is responsible for having the necessary rights and permissions to submit the data it puts into the Service, including with respect to any personal data about its own employees or contractors.

The Service, including its software, design, and underlying technology, is owned by Cesflo and its licensors and is protected by intellectual property laws. Subject to these Terms and an active subscription, we grant Customer a limited, non-exclusive, non-transferable right to access and use the Service for its internal business purposes. No other rights are granted.

We aim to keep the Service available and performant, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our reasonable control. We will use commercially reasonable efforts to give advance notice of planned maintenance likely to cause a meaningful interruption.

The Service relies on third-party infrastructure and services to operate. This includes cloud hosting, database and authentication infrastructure, payment processing, transactional email, and, where Customer chooses to enable it, AI-assisted process drafting and push notifications. Use of those features is also subject to the relevant third party's terms, to the extent disclosed to Customer. We select and review these providers with care but are not responsible for their independent acts or omissions.

Each party may have access to the other's non-public business, technical, or financial information in connection with the Service ("Confidential Information"). Each party agrees to protect the other's Confidential Information with the same degree of care it uses for its own confidential information of similar nature, and not less than reasonable care, and to use it only as necessary to perform under these Terms.

Customer may stop using the Service and cancel its subscription at any time. We may suspend or terminate access to the Service for a material breach of these Terms, including the responsible-use commitments in Section 5, if the breach is not cured within a reasonable period after notice, or immediately where the breach poses a security, legal, or safety risk. Following termination or a subscription lapsing, we will retain Customer Data for a reasonable period to allow Customer to export it or reactivate its subscription, after which it may be deleted in accordance with our data retention practices; we will not delete Customer Data immediately or without notice solely because of a termination or payment lapse.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service or the servers that make it available are free of harmful components.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages. Each party's total liability arising out of or related to these Terms will not exceed the amount Customer paid for the Service in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited under applicable law.

Customer will indemnify and hold Cesflo harmless from third-party claims arising from Customer Data, Customer's use of the Service in violation of these Terms (including Section 5), or Customer's violation of applicable law. Cesflo will indemnify and hold Customer harmless from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the courts of Nigeria, and each party consents to that venue and jurisdiction, except where applicable law requires otherwise.

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice, such as an in-app notice or an email to an organization's administrators, before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. These Terms, together with our Privacy Policy and any order or plan Customer has agreed to, constitute the entire agreement between the parties regarding the Service.

Questions about these Terms can be sent to info@cesflo.com.